Modernization of UOS System and establishment of on-line portal for Government Services

Project Summary

Country  Armenia 
Overall project value EUR 1,084,000
USD 1.192,400
AMD 572,352,000
Proportion carried out by VXSoft (%) 80
Number of staff provided35
Name of clientOffice of the RA Prime Minister
Origin of fundingEUD
Name of consortium members, if anyEGA,
Duration of the project2020 February - 2022 February












Detailed description of project

The purpose of EU funded EuropeAid/140414/DH/SER/AM project was to develop unified software platform for provision of Governments services to citizens and businesses in Armenia through online e-gov.am portal and unified service operator service centres. This platform should enable government of Armenia to delegate the provision of public services to unified service operators in private sector, thus extending the coverage and quality of provided services.

Software solutions to be delivered:

Unified portal of Government Services;

    • provision of 35 services on-line
    • development of WYSIWYG content edition tools for on-line content publishers
    • graphical design of the portal
    • search engine optimised content management systems

Unified Operator Service System

    • complete automation of the business processes 
    • development of WYSIWYG content edition tools for on-line content publishers
    • graphical design of the portal
    • search engine optimised content management systems

Tasks to be delivered

  • Development and submission of technical specifications for development and introduction of the portal
  • Development of the system in accordance with technical specifications
  • Activation of fully-functional system in a test environment, obtaining client’s comments and suggestions
  • Developed training curricula for identified types of users
  • Trained system users
  • Developed and provided to the client the system administration and training manuals 
  • Developed and submitted for client approval the list and detailed specifications of equipment necessary for the system operation
  • Developed tender documents for any subsequent equipment tendering process
  • Commitment to maintain, modernise, and fine-tune the system for one year following end-of-contract