Customisation and complete automation of document processing in 13 Ministries and 10 Marzpetarans. The project proposed automation of document circulation within and between Government bodies, electronic exchange of documents between Government institutions, the application of electronic signatures and civil servant training. The project components are detailed below:

• Replication of the Government business processes in EDMS - this project proposed a review and revision of all Government processes that included document flow, and then for replication of these processes in our EDMS. For each Government institution, detailed analyses of the business processes were completed, and recommendations for their automation were provided to Staff of Government. 
• Deployment of the system in 23 Government institutions - the EDMS was deployed in 23 Government institutions, completely automating all internal and external document flow, including installation of hardware and software, development of workflows and organisational structure for each Government institution deploying the EDMS.
• Training civil servants - the project required all staff of the 13 Ministries to be trained in the use of the EDMS. Over three days a total of 7.5 hours training was provided to each civil servant in each institution. This training included use of the software, and familiarisation of the new business processes introduced into their organisations. More than 4000 civil servants have been trained during the project. 
• Skills and knowledge transfer - the project required skills and knowledge transfer to Government staff in order to continue roll-out of the system in other Government institutions following completion of the project. The skills and knowledge transfer included the following activities: 
• development of user and training manuals - user and training manuals have been developed and submitted to Government to enable user-training for personnel who are recruited after the project completion
• operation of a call centre during the warranty support period - in order to support users during the first year of the system deployment, the project established a call centre which has, to date, served more than 20,000 users