Project Summary
| Country | Armenia |
| Overall project value | EUR 1,084,000
USD 1.192,400
AMD 572,352,000 |
| Proportion carried out by VXSoft (%) | 80 |
| Number of staff provided | 35 |
| Name of client | Office of the RA Prime Minister |
| Origin of funding | EUD |
| Name of consortium members, if any | EGA, |
| Duration of the project | 2020 February - 2022 February |
Detailed description of project
The purpose of EU funded EuropeAid/140414/DH/SER/AM project was to develop unified software platform for provision of Governments services to citizens and businesses in Armenia through online e-gov.am portal and unified service operator service centres. This platform should enable government of Armenia to delegate the provision of public services to unified service operators in private sector, thus extending the coverage and quality of provided services.
Software solutions to be delivered:
Unified portal of Government Services;
- provision of 35 services on-line
- development of WYSIWYG content edition tools for on-line content publishers
- graphical design of the portal
- search engine optimised content management systems
Unified Operator Service System
- complete automation of the business processes
- development of WYSIWYG content edition tools for on-line content publishers
- graphical design of the portal
- search engine optimised content management systems
Tasks to be delivered
- Development and submission of technical specifications for development and introduction of the portal
- Development of the system in accordance with technical specifications
- Activation of fully-functional system in a test environment, obtaining client’s comments and suggestions
- Developed training curricula for identified types of users
- Trained system users
- Developed and provided to the client the system administration and training manuals
- Developed and submitted for client approval the list and detailed specifications of equipment necessary for the system operation
- Developed tender documents for any subsequent equipment tendering process
- Commitment to maintain, modernise, and fine-tune the system for one year following end-of-contract
